Last Updated: [March 28th, 2023]

This Privacy Policy explains how SoundMind Corp. (“SoundMind,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, mobile applications, and other online products and services (collectively, our “Services”), contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification via email). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.


Collection of Information

Use of Information

Sharing of Information

Advertising and Analytics

Transfer of Information to the United States and Other Countries

Your Choices

Your California Privacy Rights

Security Measures

Children’s Privacy (COPPA)

Changes to This Privacy Policy (Notification)

Additional Disclosures for Individuals in Europe

Contact Us


Information You Provide to Us

We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, submit or post content through our Services, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, postal address, phone number, emergency contact information, credit card and other payment information, and any other information you choose to provide.

Information We Collect Automatically When You Interact with Us

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

Information We Collect from Other Sources

We obtain information from third-party sources. For example, we may collect information about you from identity verification services, credit bureaus, advertising networks, data analytics providers, and mailing list providers.Additionally, if you create or log into your SoundMind account through a third-party platform (such as Apple or Google), we may have access to certain information from that platform, such as your name and email address, in accordance with the authorization procedures determined by such platform.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products or communicate with others based on your browsing behavior and past purchases.


We use the information we collect to administer your account and customize your experience with us. We also use the information we collect to:


We share personal information in the following circumstances or as otherwise described in this policy:

We also share aggregated or de-identified information that cannot reasonably be used to identify you.


SoundMind does not use personal data for advertising purposes. We may allow others to provide analytics services and serve non-profit partner resource links or advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information (only if you click the links in our ‘Resources’ section).

We may also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram) – outside of our platform. As part of these ad campaigns, we or the third-party platforms will work together to customize advisersting to you, as the user, without using your personal data.


SoundMind is headquartered in the United States, and we have operations and service providers in the United States and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

If you are in the European Economic Area, we provide adequate protection for the transfer of personal data to countries outside of the EEA through a series of intercompany agreements based on the Standard Contractual Clauses authorized under EU law. You are entitled to obtain a copy of these agreements by contacting us using the contact information below.

We comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data. Company has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit

In compliance with the Privacy Shield Principles, we are committed to resolving complaints about our processing of your personal data. Individuals in the EU, U.K. and Switzerland who have inquiries or complaints regarding our compliance with the Privacy Shield program should first contact us. We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact JAMS by visiting JAMS provides dispute resolution services at no cost to you.


Account Information

You may update and correct certain account information at any time by logging into your account or emailing us at If you wish to delete your account, please follow directions for account erasure, then sign out of your profile and then delete the application, but note that we may retain certain information such as your sign-up email address as required by law or for our legitimate business purposes.

Location Information

When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove all of our mobile apps from your device. If you stop our collection of this location information, some features of our Services may no longer function properly. NOTE: This is only for B2C Clients, those working with us in a School/Organization have these services turned off – especially for students.


Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving promotional emails from SoundMind by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications

With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.


The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.

California Consumer Privacy Act

In the preceding 12 months, we have collected the following categories of personal information: identifiers such as a personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers, emergency contact information, internet other electronic network activity information, including, but not limited to, and information regarding a consumer’s interaction with an internet website, application, or advertisement, geolocation data, audio preferences, visual preferences or similar information, and inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, and behavior.

For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above.

In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

Category of Personal Information Categories of Recipients
Personal identifiers
Precise geolocation
Personalized distress message
Emergency contacts designated in the SoundMind iOS Mobile App (only).
Aggregated pseudonymized usage data inferences drawn from user preferences reflecting consumer’s preferences, characteristics, psychological trends, predispositions, and behavior. Third-party mental health researchers
Aggregated pseudonymized usage data of their users inferences drawn from their users’ preferences reflecting consumer’s preferences, characteristics, psychological trends, predispositions, and behavior. Business-to-Business Clients (Schools/Orgs)

SoundMind does not sell your personal information. We NEVER allow our marketing/advertising partners to collect any data/information about our users.

Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request deletion of your personal information, and (3) not be discriminated against for exercising these rights. You may make these requests by emailing We may verify your request by asking you to provide information related to your recent interactions with us. We will not discriminate against you if you exercise your rights under the CCPA.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit

requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.


SoundMind Corporation follows strict security and data privacy procedures in order to protect all user data. Please see below for a brief overview of the policies that are currently in place:


The Service contains content appropriate for children under the age of 13. As a parent, you should know that through the Service children under the age of 13 may participate in activities that involve the collection or use of personal information. We use reasonable efforts to ensure that before we collect any personal information from a child, the child’s parent receives notice of and consents to our personal information practices.

We also may limit how we collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means we will be unable to provide certain functionality of the Service to these Users. If we need to rely on consent as a legal basis for processing, your information and your country requires consent from a parent, we may require school/parent’s consent before We collect and use that information. If parents have already signed a consent policy with the School District/Club, we will be able to use that as consent as long as it pertains to the usage of technology and programs deemed safe by the administration. Similarly, if our Company is directly contracting directly with a school, we may rely on consent from the school instead of the parents for collection of personal information from students when data collected is for the use and benefit of the school, and not for any other commercial purposes.

We may ask a User to verify its date of birth before collecting any personal information from them. If the User is under the age of 13, the Service will be either blocked or redirected to a school review process – ensuring that the student’s information is safe and able to be use for the usage of our program.

Data Subject Requests

Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, email

Information Collected from Children Under the Age of 13

The Company will allow for students under 13 to use their school email or a unique/random username for access to our product/services.

We may collect and store other personal information about children if this information is submitted by a child with prior consent from the school (limited to the information below) or by the parent or guardian of the child.

The Company may collect and store the following types of personal information about a student when submitted using our application (after being cleared by the school):

We follow our standard Privacy Policy for the disclosure of personal information collected from and about children.

Parental Access

A parent who has already given the Company/School permission to collect and use their child’s personal information (name/email/grade) can, at any time:

To make such a request, You can write to us using the contact information provided in this Privacy Policy or contact your School District directly.


We may update Our Privacy Policy from time to time. We will notify Parents and Users of any changes by posting the new Privacy Policy on this page at

We will let You know via email, by emailing the organizations currently working with SoundMind, and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

Legal Basis for Processing

When we process your personal data, we will do so in reliance on the following lawful bases:

Data Retention

We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within 30 days; otherwise, we will delete your account data after one year of inactivity. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Data Subject Requests

Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, email

Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

For individuals in the EEA: For individuals in the UK:

For individuals in Switzerland:


If you have any questions about this Privacy Policy, please contact us via email or phone. For immediate assistance, you can reach our Direct Support Team at 1100 Glendon Avenue Los Angeles, CA 90024 by calling (213)-309-8313 or e-mailing

For questions or concerns related to the privacy policy for Children’s Online Privacy Protection Act (COPPA) practices, please reach out to to contact the iKeepSafe Safe Harbor Program. From there, the team will review your inquiry and promptly get back to you.